TERMS & CONDITIONS

TERMS & CONDITIONS

Last Updated: June 2026

Welcome to Mums Heaven.

These Terms & Conditions govern your access to and use of the Mums Heaven website, products, and services. By accessing the website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms, please refrain from using our website and services.

1. About Us

Mums Heaven is an online store specializing in products for mothers, babies, and children, operating in accordance with the laws and regulations of the Kingdom of Bahrain.

We reserve the right to amend, update, or modify these Terms & Conditions at any time. Continued use of the website after any changes constitutes acceptance of those changes.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or using the website under the supervision of a parent or legal guardian.

  • All information provided by you is accurate and up to date.

  • You have the legal capacity to enter into binding agreements.

  • You will not use the website for any unlawful or fraudulent purposes.

3. Customer Accounts

Certain services may require you to create an account.

You are responsible for:

  • Maintaining the confidentiality of your login credentials.

  • Protecting your account information.

  • All activities conducted under your account.

Mums Heaven reserves the right to suspend or terminate accounts suspected of misuse, fraud, or violation of these Terms.

4. Products and Pricing

We make reasonable efforts to ensure the accuracy of product descriptions, images, specifications, and prices.

However:

  • Actual product colors may vary due to photography and screen settings.

  • Manufacturers may update packaging, specifications, or designs without prior notice.

  • Minor variations shall not be considered defects.

All prices displayed on the website are shown in the applicable currency and do not include shipping charges unless otherwise stated.

We reserve the right to change prices or discontinue products at any time without prior notice.

5. Product Availability

All orders are subject to product availability.

If a product becomes unavailable after an order has been placed, we may:

  • Offer a suitable alternative subject to customer approval.

  • Cancel the unavailable item.

  • Issue a full or partial refund as appropriate.

6. Orders and Payment

By placing an order, you confirm that all information provided is accurate and complete.

Mums Heaven reserves the right to refuse, cancel, or limit any order if:

  • Fraudulent activity is suspected.

  • Payment verification cannot be completed.

  • A pricing or description error has occurred.

  • The product is unavailable.

  • These Terms & Conditions have been violated.

Any applicable refunds will be processed through the original payment method whenever possible.

7. Shipping and Delivery

Orders will be shipped to the delivery address provided during checkout.

Customers are responsible for:

  • Providing an accurate delivery address.

  • Providing a valid contact number.

  • Ensuring availability to receive the order.

Mums Heaven shall not be responsible for delays caused by:

  • Incorrect customer information.

  • Weather conditions.

  • Technical failures.

  • Security restrictions.

  • Government actions.

  • Circumstances beyond our reasonable control.

Delivery dates provided are estimates only and are not guaranteed delivery commitments.

8. Inspection Upon Delivery

Customers are encouraged to inspect their order upon receipt.

Any claims regarding:

  • Damaged products.

  • Missing items.

  • Incorrect products.

  • Defective products.

Must be reported within 48 hours of delivery and supported by clear photographs where applicable.

Failure to report such issues within the specified period may affect claim eligibility.

9. Warranty Policy

Products covered by a warranty will have the warranty period and conditions clearly stated on the product page and/or included with the product through a warranty card.

The warranty covers manufacturing defects only.

The warranty does not cover:

  • Misuse.

  • Accidental damage.

  • Negligence.

  • Improper handling.

  • Unauthorized repairs or modifications.

  • Normal wear and tear.

Mums Heaven reserves the right to inspect products before approving any warranty claim.

If no warranty is specifically mentioned on the product page or warranty documentation, the product shall not be considered covered by any additional commercial warranty beyond applicable consumer protection rights.

10. Returns and Refunds

Returns and refunds are governed by the Return & Refund Policy published on our website.

Customers may return eligible products within the applicable return period provided that:

  • The product remains unused and in its original condition.

  • The original packaging is intact.

  • All accessories, manuals, promotional gifts, and warranty documents are included.

For health, hygiene, and safety reasons, certain products cannot be returned once opened or used, including but not limited to:

  • Breast pumps

  • Breast pump accessories

  • Baby bottles

  • Pacifiers

  • Teethers

  • Bottle warmers

  • Sterilizers

  • Personal care products

  • Hygiene products

  • Disposable products

unless the product is defective or supplied incorrectly.

Mums Heaven will cover return shipping costs only in the following situations:

  • Incorrect product delivered.

  • Damaged product upon arrival.

  • Manufacturing defect.

  • Product significantly differs from its description.

11. Product Safety and Proper Use

Customers are responsible for using all products in accordance with the manufacturer's instructions and safety guidelines.

Products intended for babies, children, mothers, feeding, breastfeeding, or childcare must be used appropriately and under adult supervision where required.

Mums Heaven shall not be liable for any injury, loss, damage, or claim arising from:

  • Improper use.

  • Misuse.

  • Failure to follow instructions.

  • Unauthorized modification of products.

  • Lack of supervision where supervision is required.

12. Intellectual Property Rights

All content displayed on this website, including but not limited to:

  • Text

  • Images

  • Product descriptions

  • Graphics

  • Logos

  • Designs

  • Videos

  • Trademarks

  • Marketing materials

is the property of Mums Heaven or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, displayed, or commercially exploited without prior written permission.

13. Prohibited Activities

Users agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to website systems.

  • Upload malicious software or harmful code.

  • Impersonate any individual or entity.

  • Abuse promotions, discounts, or loyalty programs.

  • Provide false or misleading information.

  • Interfere with website operations.

Any violation may result in suspension of access, cancellation of orders, and legal action where appropriate.

14. Fraud Prevention

To protect customers and our business, Mums Heaven reserves the right to:

  • Verify customer identity.

  • Request additional verification documents.

  • Confirm orders before shipment.

  • Suspend or cancel suspicious transactions.

Orders suspected of fraud, unauthorized payment activity, abuse of promotions, or violations of these Terms may be refused or cancelled without prior notice.

Any applicable refund will be processed in accordance with our payment and refund procedures.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Mums Heaven shall not be liable for:

  • Indirect losses.

  • Consequential damages.

  • Loss of profits.

  • Loss of business opportunities.

  • Loss of data.

  • Delays caused by third parties.

  • Customer misuse of products.

In all circumstances, Mums Heaven's total liability shall not exceed the value of the product or order giving rise to the claim.

Nothing in these Terms shall exclude or limit rights that cannot legally be excluded under the laws of the Kingdom of Bahrain.

16. Force Majeure

Mums Heaven shall not be liable for delays or failures resulting from events beyond its reasonable control, including but not limited to:

  • Natural disasters.

  • Floods.

  • Fires.

  • Epidemics or pandemics.

  • Wars.

  • Civil unrest.

  • Government restrictions.

  • Internet outages.

  • Telecommunications failures.

  • Transportation disruptions.

17. Third-Party Links

The website may contain links to third-party websites or services.

Mums Heaven does not control and is not responsible for the content, policies, or practices of third-party websites.

Accessing third-party websites is at the user's own risk.

18. Privacy and Data Protection

The collection, storage, processing, and use of personal information are governed by our Privacy Policy.

By using the website, you consent to the processing of your information in accordance with our Privacy Policy and applicable laws.

19. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

20. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Kingdom of Bahrain.

Any dispute arising out of or relating to these Terms, the website, products, or services shall be subject to the exclusive jurisdiction of the competent courts of the Kingdom of Bahrain.

21. Amendments to Terms

Mums Heaven reserves the right to amend, modify, or update these Terms & Conditions at any time.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review these Terms periodically.

22. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Mums Heaven For Baby & Mother Essentials

Commercial Registration (CR):
150568-1

Email:
support@mumsheaven.com

Website:
www.mumsheaven.com

Kingdom of Bahrain

By using this website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.